Online tools open another scenario that many trainers like because it pushes individual activities outside of workshop time and allows the trainer to dedicate more classroom time to discussion.  

You can do this with the online version of the Thomas Kilmann Conflict Mode Instrument as well as my Style Matters (but compare them and you’ll see Style Matters is far advanced in its online trainer support facilities).

Using the online version could look something like this:

• You send users an email with instructions to login and take the inventory at home (using a pre-paid code or a special login sent from the trainer dashboard).  They then bring a printed out computer-generated score report to workshop.  Assuming they are competent with computers, this entire process will take them 10-20 minutes on their own time before the workshop.
• Users could also be instructed to then watch the online video on our site.   This is a 5 minute intro to conflict styles.   Alternatively, you could start with this intro in a workshop, since it’s not long and it’s a great way to quickly get everyone on the same page.
• In the workshop, if time allows, I’d recommend giving the same lecture “explaining core concepts and interpreting numbers” referred to in the first outline above, in 10-30 minutes.  
• But if time is really tight, or the trainer feels totally not up for giving an intro to core concepts, with the online version, you could skip a lecture and just have them go straight to their  score reports.  

  The digital score report is packed with info. There’s a lot to look at and discuss there.   In the process of discussing score reports, a lot of core concepts get clarified and reinforced.   So, for example, you could form 5 groups, one for each style, and ask people to go to the group which is indicated in their score report as their highest in Storm.

  In these groups, they each share what they see as one of their best strengths in the use of this style, and also each tell a short story of a time when they see that they over-used this style and it created difficulty.  Hopefully you’ll have more than an hour, in which case you can get lots of ideas for valuable discussion in the Trainers Guide.

Using this approach, it’s possible to do a compact but coherent conflict styles workshop in as short as an hour.  A length of 90-120 minutes would be much better, but if an hour is all you can give, you can still create a worthwhile learning experience.

When using the online version, cut the time required for you to communicate with people about the workshop in advance to a minimum by using the Style Matters dashboard or coupon access.

For years I felt that users got a roughly equivalent product in the print and online versions.  But recently my assessment has changed.  In early 2017 we substantially upgraded the algorithm for generating online score reports.  It looks for a variety of patterns in the numbers and generates a detailed score report accordingly.   This score report contains many suggestions for self-management based on scores, including situations where user scores are quite close among several styles.

An experienced trainer able to study an individual score report for several minutes can probably get close to that level of analysis.  But in group settings, that’s hardly possible.   Even if the trainer is able to quickly identify the patterns, it takes several minutes of talking per user to describe those patterns.  The limits of time make it impossible to provide that with more than a couple of people.

So although as a trainer I love the human connection of the old-fashioned pencil-and-paper format, in most settings I now think that users get more specific, targeted feedback if they use the online version.  

The ideal, in my experience is a combo approach:  Users take the inventory on their own online and bring a printed out score report to class.   The trainer then works with a group of people reflecting on their own score reports and comparing notes with others.   In interacting with the group, the trainer still has the benefits of face-to-face interaction.

And, though I always prefer face to face when possible, our world increasingly engages online.  The online version also makes it possible for trainers to facilitate an excellent learning experience when face-to-face workshops just aren’t in the cards.