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Click the viewer above for a three minute slide show in Prezi.
You will learn the two most important factors in choosing conflict style and the five styles that result.
For a written explanation, see the essay below.
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In any situation of conflict, there are two things going on.
One is that people have an agenda, that is, their own goals or expectations. Sometimes we don't care very much whether our own agenda is met and we are not assertive about it. But sometimes we care a lot and are very assertive. So the vertical axis shows this range, from low commitment to our own agenda to high commitment. Read more here....